Details about Return Policy at AutelStore.co.uk
First, the item you received has quality problem.
If the product you receive can not work once you receive it or it encounter crash in delivery, please contact us within 48 hours after you got it. Our customer service will arrange free exchange or return service for you.
We have a 30 day return policy. All parts must be returned within 30 days of delivery. We do not accept any returns after 30 days, no exceptions. After you send the package back, please share us the exact tracking details so that we could track the package online and get it back in prompt.
PS: After 30 days. we can only provide repair service for all the items with quality problem.
If you insist to send your device back, You need to pay for the registration cacellation for the device yourself because this is high amount. we can not help to afford it.
Second, you are not satisfied with the item you buy at AutelStore.co.uk.
We can also accept return within 30 days if you not satisfied with the item you bought, you can get partial refund (minus the shipping cost,10% handling cost, and cost on items activated if the product needs activating), or exchange to another item you want. Customer need responsible for both shipping fee.
Third, you order a wrong item from us.
If you order a wrong item, and you wish to return it back to get a refund or exchange. You need to afford the shipping cost yourself, and we will deduct you 10% handking fees from the payment.
Because this is not hardware problem. So before you order a item, think about it very carefully to avoid this kind of issues.
Also the package must be fullly packed and retruned back within 7 days since you get it. please notice
Fourth, we send you the wrong item.
We will be responsible 100% for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.
Notice: Buyer could return back the package to close the registration freely and get refund within one month since they have their package. If over one month, we can not close the registration freely. Need to pay 70USD-200USD for this (the exact amount depends on the device you bought). If the buyer insist to send it back, must afford this cost themselves. If not, we can not accept return and refund.
How much will be my refund?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason.
Where you shall send back the package to?
We have warehouse in UK, Hongkong and Shenzhen. Items will sent from those 3 warehouse. No matter where the package was sent out to you. If you want to return it back, you can only send back to Shenzhen warehouse. Other address are not acceptable.
At last, in some particular situation, our return policy can be open for you after our customer service learning your particular problem. Please contact our customer service for this situation.