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Home - Help - F.A.Q (Frequently Asked Questions) - Return & Warranty at AutelDiag.co.uk

How Do I Return the Package I Do Not Want or Damaged?

How Do I Return the Package I Do Not Want or Damaged?

We have a 30 day return policy. All packages must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket from tickets center above within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.

IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.